Returns Policy
At ECA Mechanical, we strive to provide the highest quality products and services. If you are not entirely satisfied with your purchase, we are here to help. Our Refunds and Returns Policy is designed to ensure that you receive a fair and satisfactory resolution while complying with Australian consumer laws and regulations.
- Returns and Refunds 1.1. Change of Mind Returns: If you have a change of mind regarding your purchase, we offer returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and accompanied by proof of purchase (e.g., receipt or order confirmation). Please note that return shipping costs are the responsibility of the customer, and the original shipping charges are non-refundable. 1.2. Faulty or Defective Products: If a product is faulty, defective, or does not meet the consumer guarantees as outlined by the Australian Consumer Law (ACL), you are entitled to a refund, repair, or replacement, as determined by ECA Mechanical. Please contact us immediately upon discovering the fault or defect to initiate the return process. 1.3. Compliance with Australian Consumer Law: Our Refunds and Returns Policy is in compliance with the ACL, and we acknowledge your rights and remedies as a consumer that cannot be excluded, restricted, or modified by law.
- Return Process 2.1. Notification: To initiate a return, please contact our customer service team within the specified return period. You can reach us via email, phone, or through our website contact form. 2.2. Return Authorization: Our customer service team will guide you through the return process and issue a return authorization, if applicable, along with any necessary instructions. 2.3. Packaging and Shipping: Please ensure that the item is securely packaged to avoid damage during transit. We recommend using a reputable shipping service with tracking and insurance for your return. ECA Mechanical will not be responsible for any lost or damaged returned items.
- Refund Process 3.1. Assessment: Once we receive the returned item, we will inspect it to verify its condition and eligibility for a refund. 3.2. Refund Options: If your return is approved, we will proceed with the refund according to your original payment method. Refunds may be issued as a credit to your account, a reversal of the original transaction, or through any other mutually agreed-upon method. 3.3. Refund Timing: We will endeavor to process your refund promptly. However, please note that the timing of the refund may vary depending on your financial institution or payment method.
- Exclusions 4.1. Non-Returnable Items: Certain items are non-returnable, including but not limited to personalized or customized products, items explicitly marked as non-returnable, or items purchased during promotional or clearance sales, unless they are faulty or defective. 4.2. Fair Wear and Tear: Our Refunds and Returns Policy does not cover damages resulting from fair wear and tear, misuse, improper installation, neglect, or accidents.
- Contact Us If you have any questions or concerns regarding our Refunds and Returns Policy, please contact our customer service team for assistance. We are here to help and provide the necessary support to ensure your satisfaction with our products and services.
Note: This Refunds and Returns Policy is in addition to, and does not affect, your rights and remedies under the Australian Consumer Law.
CONTACT US
If you have any questions, concerns, or complaints about our Terms and conditions, or if you wish to access or correct your personal information, please contact us using the details below:
Phone: 07 48495466
Email: Service@ecamech.com.au
ECA Mechanical Pty Ltd
55 Connors Road
Paget, Mackay
QLD 4740
Australia
This Terms and Conditions is effective as of [01/01/2023].